Return Policy

At OM Nielsen Vinimport we want you to be completely satisfied with your purchase. We are committed to delivering your product in time and in good condition. If you are not satisfied with your purchase, please contact us within 15 days of your purchase. We would like the opportunity to solve the problem if possible.

Depending on the situation we might require for you to ship the bottle back to us. All returns must be shipped back by paid postage. Unless the item is damaged, defective or if we made an error in the order.

Even though we work hard to give you as much information as possible to help you make the wisest choice and enjoy your wine, we cannot guarantee that you will like every bottle. In case you are not satisfied with the quality of your bottle please contact us within 15 days of your purchase and we will do our best to correct the situation.

Pre-order wines are non-returnable and non-exchangeable. In case of a money refund you will receive your money back within 2 working days.